Boardology's Returns Policy
Boardology's Returns Policy
We aim to supply only the highest quality products and hope that you will always be delighted with your goods, however in the unlikely event that you are not completely satisfied with the product please contact us to arrange a return, refund or exchange. There are some terms and conditions that apply, so please read the following carefully. These do not affect your statutory rights.
GENERAL RETURNS
If you are not completely satisfied with your products or you want to exchange them, you have 14 days to return them to us unused, in the original packaging, including any tags and labels and in a perfect and saleable condition at your own expense to receive a full product refund or exchange. We regret that we are unable to refund any items after this 14 day period, but in exceptional circumstances we will consider an exchange your item for other goods that are in stock.
Please note that as we offer free UK delivery initially, we make a small delivery charge of £3.00 for exchanges - we will accept a cheque payment made to boardology ltd placed in with your order, otherwise please call us so we can advise you how to pay online by phone or through the website.
FAULTY RETURNS
If you return an item to us that is faulty; which you did not order; or for any other reason that is our fault, we will obviously refund you as well as reimburse you the cost of the return postage. If you are returning a faulty item, such as a board, for assessment, for health and safety reasons please ensure it is clean.
In all circumstances, you will be responsible for the item or items until they reach us. For your own protection, we recommend you use a secure delivery method, such as Parcel Force or regular mail which requires a signature upon delivery and insures you for the value of the goods. For larger more delicate parcels, such as surfboards, please contact us to advise you on the best way to return the goods.
If you ask us to assemble any set of components, or fit items such as griptape, deck grip or wheels etc, we will do so as carefully as possible but we cannot be held responsible for normal wear that occurs as a result of assembly. We can also not exchange any item once it has been assembled, as it will no longer be in its original packaging.
HOW TO RETURN GOODS
If you wish to return an item to us for any reason you must first contact us to ensure you have a returns number. Please email enquiries@boardology.co.uk stating your order number and the reason for return.
Instructions on how to label your return goods are included on your delivery note with your order, however if you did not receive one or have lost it please email us stating your name and order number and we will email you another copy.
No return will be accepted without the returns number clearly displayed either on the outside of the package or included inside your parcel. Please indicate the reason for the return. Returns should be sent to the following address:
Boardology Ltd - Returns
Oak Tree Barn
The Heywood
Diss
Norfolk
IP22 5TA
United Kingdom
If you have any further queries and would like to speak to a real person you can call us between 10:00am - 4:00pm (GMT) on +44 (0)1379 652218
In any event refunds will only be given once we have received the goods.
Any refund will be made using the same tender type as the transaction. If the card has expired or is declined in the time between purchase & refund, then a cheque will be sent to the original billing address.
Please note that the actual colour of some items may differ very slightly from the photographic representations shown on this website.
Unfortunately, due to the nature of the sport we will not replace broken skateboard decks.