We, like most of you, ride as much grown up life allows and wanted to create a small business that will enable us to be totally involved in the board sports industry. It's a tough industry at the moment, but we believe that if we don't try to get too big for our boots, we'll always be able to pride ourselves on exceptional service, that personal touch and on making sure you love what you buy from us.
Let's face it, we're not doing anything of great importance here, so just enjoy the site and buy something occasionally! Come Tweet with us on Twitter!
If you'd like to register with us we'd be delighted to send you updates on promotions and exciting new products - we promise this will only be once a month at most, so no worries about us spamming you !
If you've got any feedback or suggestions for your site, please email us on backchat@boardology.co.uk. If enough of you pester us for the same thing well do something about it!
Stay stoked
Alli * & Mark**
* Alli = ex-South African beach bum, been snowboarding since 1998
** Mark = English lad , been boarding since 1998,
Here's where we blow our own trumpet...
17/02/10: Anonymous: "I would just like to thank you for your excellent service and patience .... The manner in which you have kept me informed at every stage of the protracted (my fault!!) transaction has been faultless, reassuring and welcome in what was essentially an impersonal transaction, however you made to make it feel personal. I will unreservedly recommend you to anyone who will care to listen and yours will be the the first site I visit in the future. I don't normally gush over an internet purchase (or indeed much else!) but you are definitely an exception to the normal 'click and buy' service and I felt you should know that it is appreciated. "
07/10/09 Scott Carson says: "Hi, just wanted to say thanks for the great service. I got my stomp pad thismorning after ordering on monday night and recieving the dispatch email last nite.
Really fast delivery considering it was FREE!"
05/03/09 - Fiona Parker says: " Thank you for such wonderful service. The best that I have received in a very long time."
04/03/09 Chris Millar says: "It’s been quite a while since I got back from my snowboarding holiday in Andorra, so I guess it’s even longer since I got my order from you guys- apologies for the delay in getting in touch! I doubt if you’ll remember, but I got some impact shorts, and had to do it at short notice. The shorts I ordered were out of stock and you were able to provide me with an alternative (better) pair in super-quick time. Anyway- I just wanted to really thank you sincerely for some excellent customer service and great communication. I really would have had a seriously bruised bum otherwise! Best of luck in the future - I’ll be directing anyone I know is hitting the slopes in the direction of Boardology!
14/12/2008 - Dan Wilkinson says: "Thank you so much for being so helpful - My jacket arrived in plenty of time, thanks to you for sorting out my unusual delivery requirements, so now all I need to do is pack! The next time I need anything, I will certainly check out Boardology first, and if you stock it, that's where I will order it from :)."
17/11/2008 - John Springett says: "Hi Alli Just to let you know the sunnies arrived and I'm very happy with them! Thank you so much for everything you have done in order for my order to be fulfilled, you are faultless!!!! If there is an award for best customer service you have my vote. I expect i will be making more purchases from you in the near future,and will recommend friends and family to do likewise. Many thanks again and all the best. "
24/04/2008 Mark from Shrewsbury says: I would just like to take this opportunity to thank you very much for what I consider to be a friendly, helpful and excellent service provided by Boardology. This has been the first order placed by myself and unsure of what product style / size I required, Alli was extremely helpful and once again, I thank you and will be recommending your service / website to both friends and family and look forward to placing any future orders with Boardology..
05/03/2008 Mike from Bath says: " Just thought i write a quick mail to say thanks for the help in processing my order, the customer service was excellent, very help full. will definitely come back !! Thank you very much !!! "
08/09/2007 Ciaran O'Brein from Northern Ireland says: "I just wanted you to let you know I got my package a day or two after we spoke and everything rocks. The fins are wicked, the new leash much sharper than the last one I had and the bag looks hot in red! So thanks a lot for your helpfulness and I'll definetly be using Boardology again!"
Kenneth Crompton says: "Hi everybody, just wanted to say thank you for getting my order of a zoo york skateboard to me in time for my sons birthday last weekend. You did exactly what you promised to do and that is something i consider to be of paramount importance. From order to delivery was two days, an amazing effort on your part. I will guide everyone I meet at skateboard parks to your website and wish you all at Boardology every success for the future."
Steve from Worcestershire: "hi, just a quick note to say thanks for the fantastic service. my shorts arrived yesterday and i can now hopefully look forward to a relatively painfree week of boarding(weather permiiting) you all deserve a bonus. your website, your email to let me know my shorts had been despatched and the "thanks very much note" on the delivery note all add up to a quality service that i'd be happy to use again, steve"
Gary from Northern Ireland says: "I don't usually order online as I prefer to have somebody to deal with but obviously, in this case things were different. You've been such a great help in every way & for that I'm so very thankful, buying my 1st board has been a 3 or 4 month process simply because I'm picky with make, model & price...The beauty of your service is that it has met my needs in allof those areas..great board, best price (in the UK) and even advice on finding my true size. All of this put alongside service with a smile (albeit a smiley icon) has made the buying process a true pleasure." Nice huh!
Nicola from Hampshire whose parcel went missing en route but was quickly found and re-delivered phew(!): "Not everything went smoothly (but then it would be boring if we were all perfect all of the time) but you certainly get my vote for being the most friendly and helpful buy it online company I have had dealings with. A friend recommended you to me and I will certainly recommend you to others "
Nico from Bristol: "Hello Alli, Just a quick thank you! The board came the day after i had ordered and is waiting to get muddy now. Receipt of the order arrived yesterday! boardology- this is how shopping should be! I am very pleased! Alli, thank you for the recommendations!
Will definately shop again. Have a nice day! ta! Nico"
Martin from Kent: "First class service - Having found the product I was looking for online I phoned the contact number to get further information. The lady I spoke with was only too happy to help. My order arrived the following day in perfect order"