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PAYMENT

All credit/debit card transactions are processed using the highest industry standard secure 128 -bit SSL encryption. We accept Mastercard, Visa, Maestro, Electron, Delta and Solo cards. There are no hidden charges and no extra charge for using a credit or debit card. The sum total of items, delivery (if outside mainland UK), and any tax are the total of your charge. You may also pay by cheque or postal order, but we will have to wait for the cheque to clear before sending you your goods.  Look out for the https:// prefix in your browsers URL bar and the closed padlock sign (both visible when entering secured areas of this website eg your account, basket & checkout pages) for added confidence.

Provided the goods are in stock, and your order is placed before 12:00 noon, they will be shipped within one working day. If we are unable to ship your order within four working days of receiving it, we will call to let you know. In the very unlikely event that we are unable to fulfil your order for whatever reason, we will call or email you to arrange a refund or suggest an alternative product.

HOW TO ORDER

You can order the products shown on our website either online, by phone, by email, or by post.

ONLINE

You can shop securely online 24 hrs a day. If you are a registered user you can log in to save you time when ordering.

For you newbies, here's how to shop online:

Browse the website until you find what you are looking for or use the search facility by typing in a keyword and clicking on 'go'. View the items you are interested in as thumbnails or get the bigger picture by clicking on the thumbnail. If you want to purchase the products, click the 'add to basket' option and then either continue shopping or click the 'checkout' option. Then simply complete the on-line order process. At the checkout stage you will need your card and billing details to hand. The billing address must be the cardholder's address and your first order will only be shipped to this address to protect against fraud.

PHONE

You can call us between 9:30am and 5:00pm (GMT) on +44(0)1379 652218 and one of us will be delighted to help you with your requirements. If we don't answer immediately then please leave a message on the answerphone. We are able to process telephone payments using PayPal's Secure Virtual Transaction Payment Gateway.  To ensure your security, we do not keep a record of your credit card details.

You can also order products over the phone and either send us a cheque or make an online payment into our bank account. If you pay by cheque, we'll only be able to send you your goods once it clears.

EMAIL

Send your order to enquiries@boardology.co.uk stating the product name, code, description including size, colour, or any other options required as well as your postal details. Please do not send your card details. We will contact you to confirm and process your order.

POST

You can write to us stating the product name, code, description including size, colour, or any other options required as well as your postal details and, if you have one, email address. Please do not send your card details. We will contact you to confirm and process your order.

Send your order to:

Boardology Ltd - Orders
Oak Tree Barn, The Heywood
Diss, Norfolk
IP22 5TA
UK

If you have placed your order on-line, you will automatically be sent an e-mail to confirm that we have received your order. If you have ordered by any other method, and have provided an email address, we will send a confirmation to that address, otherwise we will call you with an order confirmation and reference number. An automatic confirmation does not necessarily mean that we will be able to meet your order and we will always contact you if there is any problem.

INTERNATIONAL ORDERS

We welcome International orders, however as our website does not have an automated service to process them. If you live anywhere outside the UK and wish to make an order, please email enquries@boardology.co.uk, quoting the item name, code, description and your postal details. We will reply with further instructions and details of delivery times and costs. Please do not email your credit card details.

PRICES

All our prices are clearly displayed in Sterling (GBP), and all transactions will be charged in this currency, any Euro conversions provided are only intended as a guide. Please consult with your bank to obtain accurate conversion rates and commission charges if applicable. We try to make sure that all prices are accurate; however we will always validate the price before we process your order.

Secure Online Payment

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