Orders placed for Mainland UK delivery before 1:00pm are usually despatched within 1 working day via 2nd class post or Team C couriers and should reach you within 1-3 working days, subject to all items being in stock. Please note this in NOT a guaranteed service but rather our company target. If there is going to be a delay for any reason, we will contact you within 24 hours.
All quoted delivery times are based on standard working days i.e. Mon - Fri, and exclude all UK Bank or Public Holidays. We will do all that we can to get your order to you within or sooner than 3 working days, but will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the quoted delivery time please contact us and we will do everything reasonably possible to speed things up.
Summary of Delivery Charges for Mainland UK
|Mailand UK Orders up to £99.99 and less than 2kg: 2nd Class Royal Mail Post : 2 - 3 working days||£3.95 (not tracked) Royal Mail|
|Mainland UK Orders to the value of £100 and above: 2nd Class Royal Mail or Team C Couriers : 1- 3 working days||FREE (either Royal Mail or Team C Couriers depending on weight)|
|Next Working Day - delivered by 4:00pm (orders must be placed by 11:00am the previous working day). There are a few exceptions for harder-to-reach areas eg Scottish Highlands.||£7.95 (Tracked Service either Royal Mail for items under 1kg otherwise Team C Couriers)|
|Saturday delivery for smaller parcels under 2kg is possible by arrangement (orders to be placed before 11:00am on the Friday)||£11.95 Please enquire stating the items you want to order.|
|Saturday delivery for items longer than 60cm or heavier than 2kgs e.g snowboard bindings, snowboards & boardbags,skateboard decks & completes, surfboards and bags etc. is possible by arrangement. (Orders to be placed before 11:00m on the Friday)|
Please enquire stating the items you want to order.
(approximately £25 by 12:00noon)
Off shore and International
* The way our website is currently designed, £10 is added automatically to non-mainland UK orders but we may need to discuss this with you in advance to ensure the correct postage is charged, whether this is less or more.
|Please enquire stating the items you want to order.|
Getting it Quicker
Please note that although most items on the website are in stock, some items are despatched directly from the supplier so we are not always able to guarantee next day delivery but we will inform you if this is not looking likely.
Usually if one of the items you have selected is not in stock you will not see the 'Next Working Day" option at checkout.
- If you would like to arrange to pay for your order to reach you sooner than our 2 - 3 working day period, subject to availability, please contact us on 01379 652218 and we will discuss the best and cheapest options for you. For smaller parcels under 2kg we will use Royal Mail Special Delivery Service which usually guarantees next working day delivery by 1:00pm. The charge for this service with be £7.95. For Saturday special deliveries up to 2kg the charge will be £11.95 except for the Scottish Highlands - please enquire for more details.
- For larger parcels such as boards, board bags and items over 2kg we will use Team C Couriers and the rate for mainland UK delivery will be £7.95 for guaranteed delivery by 4:00pm the next working day. For guaranteed Saturday delivery the courier fee for these larger items jumps to £25 -please contact us should you want to arrange this with us.
If you live in the following places you probably already know it's harder to deliver to you quickly, so please be patient and allow 2-3 extra days for your parcel to reach you: Isle Of Man; Northern Ireland; Orkney Islands; Isle of Lewis; Scottish Islands; Scottish Highlands; Inverness; Aberdeen; Renfrewshire; Kirkcaldy; Orkney Isles; Truro; Shetland Islands; Isles of Scilly.
Special Delivery orders will require a signature on receipt and hence we cannot delivery to any P. O. Box addresses. Please ensure that someone is present at the delivery address to sign for the order. Any additional charges that may be incurred if the item is not taken delivery of and has to be returned to us are the customer's responsibility. We prefer that the customer checks the parcel on delivery however if you are unable to do this please sign for it as 'unchecked' as we will be unable to claim for damaged goods if you have signed for them as received in good condition.
PLEASE NOTE THAT IF YOUR ORDER IS OVER £300, WE WILL ONLY BE ABLE TO SEND ITEMS TO THE BILLING ADDRESS unless we have had some communcation with yourself in advance of purchase.
Offshore UK Delivery
Our delivery charges apply to MAINLAND UK only. Regrettably, anyone wishing to place an order orders from UK offshore destinations including the Isle of Man, Channel Islands, Isles of Scilly, Scottish Islands, Western Isles, Orkney Islands, Shetland Islands and Northern Ireland will need to contact us by email (firstname.lastname@example.org) before purchasing anything from the website. We will need to first quote you on the delivery methods available and charges. All items under 2kgs can be sent via Royal Mail so will incure the same £3.95 charge as all other orders however larger orders will require a quotation - please email us so we can quote you accurately before ordering.
We welcome International orders, however we do not currently have an automated service to process them. If you live anywhere outside the UK and wish to make an order, please email email@example.com, quoting the item name, description and your postal details. We will reply with further instructions and details of delivery times,costs and how to pay.
Our website automatically adds £10 on to an international order to cover a portion of the delivery charges, however this may be too much if your item is very small in which case we will refund you the excess; or we may however require further payment so we ask if you could kindly get in touch in advance of ordering to get an accurate quote. Please do not email your credit card details.
PLEASE NOTE: Due to re-import duties charged to us by courier companies we regret that we are no longer able to accept returns from countries outside of the EU unless you are prepared to accept the handling charges incurred with returning or 're-importing' goods. We are really accommodating where we can be so if you are prepared to pay the returns postage, duties and handling charges we will do our best to help, however we do reserve the right to charge a 20% re-stocking fee for good returned outside of 14 days from returns-posting. Please note that your initial postage will not be refunded.
Tracking and Tracing Your Delivery
We usually use Royal Mail or Team C Couriers for our UK mainland deliveries, however occasionally may use an alternative courier. Team C are a reliable and flexible company so if you would like them to leave your parcel with a neighbour or somewhere safe please email this information to us once you have placed your order.
Orders valued under £100 will be sent via standard 2nd Class Royal Mail and we will obtain a proof of receipt however orders over this value will sent via recorded Royal Mail so will require a signature. If your order has been sent via Next Day Special Delivery you will receive a tracking number from us - you can go to www.royalmail.com to trace your parcel. Simply click on 'Track and Trace' and enter your 13 digit number. The status of your order will then be shown. Likewise any orders sent via Team C Couriers can be tracked on www.teamc.co.uk
For all other parcel tracking enquiries please contact us.